Refund & Return Policy
Last Updated: 01/12/2025
At Angellovedoves, we value trust, transparency, and customer satisfaction as much as we value craftsmanship. Every bracelet, earring, and delicate jewelry piece is thoughtfully designed and carefully handled. We understand that sometimes a return or refund may be necessary. This policy explains your rights, our responsibilities, and the return process in a clear and professional manner.
By placing an order with Angellovedoves, you agree to the terms outlined below.
Return Eligibility Overview
We offer a 60-day return window for eligible items. Items may be returned within 60 days from the date of delivery.
To be eligible for a return, items must meet the following conditions:
- Unused and unworn
- Returned in original condition
- Original packaging included
- Proof of purchase (order number or receipt)
Returns that do not meet these conditions may be refused or returned to the sender.
Items Not Eligible for Return
The following items are not eligible for return unless they arrive damaged or defective:
- Final sale items
- Gift cards or store credit
- Items damaged due to misuse, negligence, or normal wear and tear
Return Process
- Contact our support team at support@angellovedoves.com
- Provide your order number and reason for return
- Receive return instructions from our team
- Securely package and ship the item as instructed
Returns sent without prior authorization may not be accepted.
Return Shipping Responsibility
Customers are responsible for return shipping costs unless the return is due to:
- A damaged item
- A defective item
- An incorrect item sent by Angellovedoves
We recommend using a trackable shipping service. Angellovedoves is not responsible for lost return shipments.
Refund Policy
Once your return is received and inspected, you will be notified of refund approval or rejection. Refunds are issued to the original payment method used at checkout.
| Refund Stage | Timeframe |
|---|---|
| Return received & inspected | 1–3 business days |
| Refund processed | Up to 12 days |
| Bank posting time | Varies by provider |
No restocking or processing fees are charged.
Exchanges
Angellovedoves does not offer direct exchanges. To receive a different item, size, or style, please return your original item and place a new order.
Damaged or Defective Items
If your item arrives damaged or defective, contact us within 7 days of delivery. Please include clear photos of the item, packaging, and any visible damage. A replacement or refund will be issued at no additional cost.
Incorrect Orders
If you receive an incorrect item, notify us immediately. We will arrange a replacement or refund promptly.
Late or Missing Refunds
If your refund has not posted:
- Check with your bank or payment provider
- Contact your credit card company
- Email us at support@angellovedoves.com
Order Cancellations
Orders may be canceled before shipment. Once processed or shipped, cancellations are no longer possible and the return process must be followed.
Return Address Information
Return address details will be provided after return approval. Do not send items back without authorization, as this may delay or void your return.
Customer Support
Support Hours: 8:00 AM – 7:00 PM (EST), Monday – Saturday
Email: support@angellovedoves.com
Store: Angellovedoves
Policy Updates
Angellovedoves reserves the right to update this policy at any time. Changes apply to future orders and will be published on our website.
